We are searching for a Senior Director, Global Platform Integrity to lead Uber’s global customer advocacy strategy across Safety, Identity, Risk, Payments, Compliance and Customer Actioning.
This leader will be focused on:
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Building and operating the global systems that prevent, detect, triage and resolve some of the most complex and sensitive customer issues on Uber’s platform, while ensuring customers are treated consistently, fairly and with empathy.
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Setting the strategy for how Platform Integrity support evolves globally, including how people, process, data, automation and AI come together to improve customer outcomes, reduce defects and risk, and create a more efficient and scalable operating model.
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Creating strong feedback loops between frontline operations and Product, Engineering, Data Science, Policy and Legal so that insights from customer interactions translate into better products, policies and upstream prevention.
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Leading a global organization across multiple integrity domains and driving clear accountability for strategy, execution, quality, regulatory compliance and business performance.
The role requires exceptional business judgment, strong operational and product instincts, deep experience leading large-scale organizations, and the ability to navigate complex tradeoffs across customer experience, risk, cost, regulatory requirements and platform integrity.
You will report into the VP of Customer Advocacy and Solutions. Your efforts will directly influence Uber’s ability to protect customers and the platform while delivering fast, fair and high-quality support at global scale.
This is a senior leadership role with significant responsibility for organizational strategy, people leadership, executive stakeholder management, cross-functional decision making, operational performance and transformation.