Denials, rejections, and aging AR are where practices quietly bleed revenue - and where most RCM operations get stuck doing slow, manual, repetitive work. This is the hardest, highest-leverage work in the revenue cycle, and itâs exactly where Joyful Healthâs AI-native tooling changes the game.
We are looking to hire a Revenue Recovery Specialist: a deeply experienced RCM professional who will work denials, rejections, and outstanding AR for our customers - not by grinding through claims by hand, but by pairing your expertise with state-of-the-art AI RCM tooling to resolve issues faster and at higher volume than traditional RCM ever could.
This is not simply a billing specialist seat. Youâll be a recovery expert who knows how payers think, how claims get denied, and how to get them paid - and youâll use Joyful Healthâs platform to do it at a scale and speed that wouldnât be possible anywhere else. Your work directly delivers on the value we promise our customers, and your expertise directly shapes the product weâre building.
This is a remote, full-time role.
What Makes This Different
This is a human-in-the-loop role at an AI-native healthcare company - which means two things define how youâll work:
Recovery is the job - throughput and quality are the goal. Your core mandate is clear: recover revenue for our customers by resolving the denials, rejections, and AR that practices canât. Youâll work the hardest claims, and youâll have state-of-the-art AI RCM tooling that strips out the manual pains so your expertise goes where it actually moves the needle. We measure what matters in recovery - dollars recovered, denials overturned, days-to-resolution, and the quality of the work - not touches or call volume.
You use our product to win for customers, and that fuels the loop. Youâll combine Joyful Healthâs tooling with each customerâs priorities to get claims paid - and because youâre working real claims at the frontier, what you experience becomes valuable signal. The patterns you surface from the recovery frontline flow directly to our RCM Center of Excellence and Engineering teams, giving them exactly what they need to build smarter, more sophisticated tooling. Your frontline insight is one of the most important inputs into how the whole engine gets better.