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SPA Manager I AYANA Komodo

LocationBadjo, Labuan Bajo, Indonesia

Work modeon-site

Typefull-time

DepartmentAYANA Komodo

Company size1,001–5,000 people

First seen1w ago

Last seen4d ago

Responsibilities

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Manage and oversee the daily operations of the spa, including staff scheduling, inventory management, and customer service.

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Develop and implement strategies to attract and retain guests, including creating and promoting spa packages and special offers.

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Ensure that all spa treatments and services are delivered to the highest standards of quality and professionalism.

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Monitor and evaluate guest feedback to continuously improve the spa experience.

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Train and motivate spa staff, providing coaching and guidance as needed.

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Collaborate with other departments within the resort to ensure a seamless guest experience.

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Manage the spa budget, including analyzing financial reports and making adjustments as necessary.

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Stay up to date with industry trends and best practices, and implement new ideas and concepts as appropriate.

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Handle any guest complaints or issues in a timely and satisfactory manner.

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Ensure compliance with all health and safety regulations.

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Contribute to the development and implementation of the resort’s sustainability initiatives.

Requirements

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Having minimum 5 year experience in managerial position from 4 or 5 stars Hotel

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Proven experience as a Spa Manager or similar role.

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Excellent leadership and management skills.

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Strong customer service orientation.

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Ability to multitask and work in a fast-paced environment.

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Excellent communication and interpersonal skills.

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Knowledge of spa treatments and products.

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Fluency in English, both written and spoken.

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Experience in a luxury hotel or resort is preferred.

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