The purpose of this role is to lead a team that supports and maintains the application platforms to ensure that Global Technology are providing a reliable, scalable, maintainable and highly available application services to the business.
Job Description:
Responsibilities
Key responsibilities:
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Responsible for leading a team, administrating the Salesforce implementation to support a global user base
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Offer L2 support for the Salesforce platform. Guide junior platform administrators
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Support user queries and Training about new functionalities launched every month by development team.
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Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
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Manage the data migrations and data loading request for Salesforce.
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Support of the Salesforce integration with other applications and downstream systems
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Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
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Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
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Stay up to date with new Salesforce releases and evaluate new features for implementation.
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Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog.
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Establish best practices, maintaining documentation, and suggesting improvements - as the in-house expert, bring ideas on developments and new ways of working!
Requirements
Skills and Experience -
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Salesforce experience with Sales Cloud | Lightning Force | Visual Force | Workflows | Process Builder | Flows | APEX (Write and Read) | SOAP and REST API | Application Integration |Salesforce DX
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Salesforce Administrator, Advanced Administrator, Salesforce App Builder and Salesforce Platform Developer 1 & SalesCloud certifications are a must.
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Must have 6 years of experience working as a Salesforce Administrator.
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Must have 3 years leading teams experience.
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Strong problem-solving skills, data and software applications
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High energy and passion for the job with a can-do attitude
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Ability to lead a team of platform administrators and work on own
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Must be a self-starter and willing to get stuck in
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Strong organizational skills and resourcefulness
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Proven ability to deliver on commitments
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Good knowledge of Software Development Lifecycle (Waterfall, Agile, Hybrid) and Devops processes
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Exposure to JIRA or Azure Devops
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Nice to have - Additional Salesforce certifications, e.g. Certified Salesforce Platform App Builder, Platform Developer II, JavaScript Developer I.
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Experience within a large, global organisation would be advantageous