We are looking for an exceptional operational leader to serve as the connective layer between Business Unit strategy and account execution.
This role exists to elevate the effectiveness of our Client Experience Managers, strengthen operational excellence across the portfolio, and create the conditions that enable our teams to consistently deliver exceptional client outcomes.
Unlike traditional Service Delivery or Client Management leadership roles, this position does not directly own client accounts. Instead, it is accountable for improving how the business operates through stronger leadership capability, workforce readiness, operational discipline, escalation governance, and continuous improvement.
The Senior Manager, Client Experience Excellence leads a team of Client Experience Managers and is responsible for creating consistency across programs while ensuring leaders have the capability, confidence, and accountability required to succeed in increasingly complex SaaS, technology, and AI-enabled environments.
Success in this role requires someone who is equally comfortable coaching senior leaders, reviewing workforce models, navigating complex operational challenges, influencing executive stakeholders, and driving organizational improvement.
This is a hands-on leadership role for someone who understands how to build high-performing teams, scalable systems, and operational excellence at scale. You must be willing to roll up your sleeves, understand the operational reality of the business, and seamlessly move between frontline execution and executive-level conversations.
Success in this role is defined by stronger CXM capability, reduced executive dependency, improved operational consistency, scalable workforce planning, stronger leadership pipelines, and measurable improvements in client and business outcomes.
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, Authentic, Empathetic and Excellence in Operations.