Competencies and Job Requirements:
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Effective communication skills, both oral and written.
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A strong sense of guest service paired with sharp safety awareness — you notice what’s happening around you and act on it.
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Able to understand and follow verbal and written instructions, including real-time direction from Dispatch and Mountain Operations.
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Neat and clean appearance in compliance with company grooming standards.
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Punctual and reliable; able to report at scheduled start time.
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Works well as part of a team.
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Able to stay composed, accurate, and courteous in a high-volume, fast-changing mountain environment, including with frustrated guests.
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Ski and/or snowboard ability at or above intermediate level, with the confidence to travel varied terrain throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 50lbs. Must capable of occasionally squatting, bending, kneeling, reaching, balancing, able to climb ladders, and shovel snow. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.
Hazardous Materials/Noise: The noise level in the workplace is usually moderate.
Equipment Used in Job: PC, RTP Software, Tablets, Radios, general office equipment, and snow shovels.
Education and Experience:
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High school diploma or GED.
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6–12 months of experience in a guest-facing position in the hospitality industry.