CoLab’s Product team is looking for a Technical Program Manager (TPM) to lead the successful execution of complex R&D deliverables for our largest enterprise customers. This role will report directly into the Director of Technical Program Management, with strong cross-functional partnership with Customer Success and Product to ensure a best-in-class customer experience. While accountable for product delivery outcomes, the TPM will be core member of the customer account team and play a key role in driving trust, transparency, and long term success with CoLab.
You’ll serve as the primary point person for contractual product deliverables, coordinating across Engineering, Product, and the Success team and overseeing the full delivery cycle from scoping to execution. This customer-facing role requires clear communication and executive presence when engaging with both internal and customer stakeholders.
You’ll ensure that product managers, customer success managers, engineers, and CoLab leadership are aligned on what’s being delivered, by when, and how it connects back to customer outcomes. You’ll lead program planning, manage delivery milestones, track execution, and surface risk early, navigating competing priorities and negotiating deliverables, timelines, and scope with senior stakeholders on both sides. A strong understanding of agile software development is essential.
In the first 6–12 months, success looks like:
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Establishing a scalable model for managing customer product deliverables
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Leading multiple enterprise programs end-to-end without needing executive triage
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Building trust with Product Managers and Engineers while driving accountability to contractual outcomes
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Establishing a regular cadence of crisp, status-oriented project updates that build confidence with customers
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Making it easy for leadership to see program health, risks, and resource alignment across teams