This position works in both an office and remote environment, requiring long periods of sitting at a computer while reviewing questionnaires, documentation, and legal materials. The role involves frequent contact with members of the public by phone, email, video, and in person, including individuals who may be distressed, upset, or angry. The investigator may occasionally travel to job sites across the state, exercising appropriate personal safety. Daily communication with coworkers and supervisors occurs through chat, video calls, conference calls, and telephone to ensure coordinated intake operations.