Primary internal point of contact for a defined customer base, working with and supporting internal and external teams to achieve business objectives and service goals.
Key tasks include handling day-to-day customer enquiries, management of orders through the supply chain, tooling origination recovery, liaising with other departments/suppliers to meet customer requirements, inventory/stock management and associated forecast analysis, complaint reporting and pro-active resolutions to challenging situations.
The focus is to deliver world-class customer service in a fast-paced environment to delight customers and grow our business.
Key Accountabilities & Responsibilities
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Dealing with customers (monitoring orders, requests, queries, and complaints)
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Works closely with Sales Representatives to ensure customer satisfaction and problem-solving
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Cooperation with other departments (accounting, planning, warehouses) in order to provide prompt service to the customer
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Assist in Tenders preparation
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Build relationships with customers through follow-up of services
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Assist management in developing and reviewing the sales figures
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Assist in customized and/or ad hoc reports.
Qualities/Attributes
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Ability to demonstrate how our corporate values will be applied in the workplace: Caring, Challenging, Trusted, Responsive and Tenacious.
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Proven track record of performing at a high level in a fast paced customer service environment.
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Working with Integrated Business Systems.
Skills
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Microsoft Office
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Working knowledge of SharePoint, CRM
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Problem-Solving Abilities
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Strong verbal and written communication skills
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Collaboration and the ability to work effectively within a team
Qualifications:
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Educated to A level standard or equivalent
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Evidence of continuous learning and development
We offer:
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A competitive salary based on experience and skills