About the Role
We are seeking enthusiastic and self-driven engineers with strong fundamentals, curiosity and automation mindset in Network Operations, Automation, DevOps, and Infrastructure Monitoring.
This role is focused on building a modern, automation-first Network Operations Center (NOC) rather than a traditional helpdesk environment.
The ideal candidate should possess strong analytical skills, networking fundamentals, and an interest in scripting, observability, and automation technologies.
1. Responsibilities
DevOps (Modern NOC - Automation & Continuous Improvement)
• Assist in automation of monitoring and operational workflows through basic scripting.
• Support infrastructure and network change monitoring as part of CI/CD pipelines.
• Work with monitoring and observability tools (e.g. Grafana)
• Contribute to infrastructure improvements using automation/orchestration principles.
• Develop basic scripts (Python / PowerShell) to reduce manual effort.
• Work with APIs and structured data formats (JSON)
• Support automation initiatives and process optimisation efforts.
• Build foundational understanding of Infrastructure as Code (Terraform) and CI/CD practices.
Network Operations - Incident Management & Coordination
• Monitor network, systems, and infrastructure (LAN/WAN, Wireless, VPN, firewalls, cloud) in a 24x7 environment using standard NOC tools.
• Detect, triage, and respond to alerts, incidents, and outages with defined SLAs.
• Perform first-level troubleshooting across network and system components (routers, switches, wireless, firewalls, circuits)
• Log, track, and manage incidents via ticketing tools (JIRA, ServiceNow etc.)
• Follow established SOPs for troubleshooting and escalation to L2/L3 teams.
• Collaborate with internal teams (Network, Security, Application, Cloud) and external vendors/ISPs for issue resolution.
• Perform routine operational tasks such as configuration backups, patching, upgrades, and health checks.
• Support network changes, validation, and implementation activities.
Documentation & Reporting
• Maintain accurate incident records, RCA documentation, and network artefacts.
• Generate periodic reports on uptime, alerts, and performance trends.
• Update SOPs, runbooks, and internal knowledge base consistently.