Guides, coaches, and migration specialists wanted. Our Onboarding team is the first real experience every studio has with Arketa after they sign. We take them from excited new customer to confident, launched business — managing their data migration, training their team, and making sure Arketa is set up to actually work the way their business runs. If you love building relationships, digging into a good migration challenge, and getting real satisfaction from watching a studio owner go from nervous to confident, we want to meet you.
As an Onboarding Specialist, you’ll own the full onboarding experience for migrating studios — from kickoff call through go-live. You’ll work with studio owners coming from platforms like Acuity, Glofox, Vagaro, Wix, Squarespace, and 60+ others, managing both the data migration side (call prep, data mapping, coordinating with our Migrations team) and the product side (training owners and staff on Arketa so they can actually run their business on it).
The sales team has already shown these studios what Arketa can do. Your job is to deliver on that promise — making a data migration feel manageable, configuring the platform to match how a studio operates, and training owners until they’re genuinely confident. At steady state you’ll launch ~15–18 studios per month, carrying a larger active pipeline at any given time.
The Onboarding team is remote-first, spread across the US and UK. We’re structured into three tiers based on migration complexity — as a Tier 2 specialist, you’d own medium-complexity migrations with full support from our Migrations team on the data side.
Day-to-day you’ll work closely with three teams: Migrations (data cleaning and triage), Sales (who hand off deals at close), and Support (who take partners after go-live). The culture is collaborative and feedback-driven — we’re always looking for ways to improve how we work, and everyone is expected to contribute to that.
This role reports to Scott Bartel, Onboarding Manager.