You’ll own the journey from a signed customer to live, adopted AI co-workers that are delivering measurable value inside a healthcare organisation. Where our Forward Deployed Engineers build the product, you own the deployment: the scope, the relationships, the path through governance, and the outcome.
That means getting deep into a customer’s administrative workflows, shaping what we deploy and in what order, and orchestrating the cross-functional path to go-live; information governance, clinical safety, IT and systems integration, procurement, and the change management that gets new ways of working to stick. You’ll be the primary relationship owner and trusted advisor to customer stakeholders from frontline teams to the C-suite, and the connective tissue between what you learn in the field and what the product and engineering teams build next. Once a deployment is live, you’ll drive adoption, prove impact, and find where it should grow.
• You take customers from contract to a live, embedded deployment quickly, and own the outcome, not just the project plan
• You build a deep understanding of customer workflows and translate it into the right deployment scope, sequencing, and decisions
• You navigate governance, clinical safety, integration, and procurement so they accelerate delivery rather than stall it
• You earn the trust of stakeholders at every level and become the person customers call first
• You drive real adoption and demonstrable impact, then identify and unlock expansion within accounts
• You bring field insight back that directly shapes the core product, and work hand-in-glove with engineering to ship it
• You raise the bar on delivery quality and velocity, and contribute positively to the team’s culture