LocationBanbridge, Northern Ireland, United Kingdom
Work modeon-site
Typefull-time
DepartmentField Engineering
Company size1,001–5,000 people
First seen1w ago
Last seen2d ago
Who We Are
EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and a commitment to superior service quality are our top priorities, alongside investing in and supporting our partners and team members.
We are a truly international IT provider, proud to deliver services with global simplicity and trusted transparency.
The Role
As an AV Field Technician, you’ll be a key member of our EMEA deployment team, responsible for the installation, configuration, and decommissioning of audio-visual systems at client sites across the region. You’ll ensure technology is installed to the highest standards, troubleshoot issues, and deliver exceptional service in fast-paced environments. Installations will primarily take place in commercial and corporate settings.
Please note: This role requires frequent travel across Europe.
What You’ll Do
•
Install and de-install AV systems across client sites in commercial environments
•
Configure endpoints and supporting infrastructure
•
Conduct room audits to ensure optimal technology performance for various meeting room sizes
•
Perform preventative maintenance to keep equipment and spaces ready for use
•
Identify and resolve hardware faults and system failures
•
Complete post-installation assessments and documentation
•
Carry out on-site user acceptance testing and software upgrades
•
Act as a technical escalation point, providing solutions for ongoing issues
•
Collaborate with EOS teams to deliver AV services in line with SLAs and client expectations
•
Communicate project updates and reports to management
•
Document hardware failures and manage break/fix and RMA requests
What You’ll Need to Succeed
•
Proven experience in AV/video conferencing system installation
•
Practical, hands-on experience using tools and working with cables
•
Willingness and ability to travel extensively across the region
•
Professional, efficient, and customer-focused approach
•
Ability to work under pressure and make confident, independent decisions
•
Passion for technical development and continuous learning
•
Reliable and responsible, with the ability to work independently or collaboratively
•
Excellent organizational and time management skills
•
Strong written and verbal communication skills
•
Critical thinking and problem-solving mindset
•
Flexibility to adapt to changing schedules and customer needs
Preferred Skills
•
Control Systems: Crestron, AMX, Extron
•
Audio Systems: Biamp, QSC, Polycom
•
Video Systems: Cisco, Polycom
Diversity & Inclusion
EOS is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace and welcome applications from all backgrounds, regardless of age, belief, race, national origin, sexual orientation, disability, marital status, or any other non-merit factor.