• Minimum 2 years of on‑site timeshare sales experience with documented performance results
• Residence required in Florida, Nevada, Utah, Arizona, or South Carolina
About the company
Are you looking for a place where meaningful moments are made together?
About the role
We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Marketing Specialist, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Requirements
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Must have previous Marketing Executive and/or Sales Executive production role experience within Vacation Ownership industry.
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Will be willing to make 75-100 manual phone calls per day.
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Must have experience booking a Vacation Ownership tour.
Recent Marketing Executive and/or Sales Executive with Vacation Ownership experience within the last 3 years preferred.
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Enjoy talking on the phone and/or interacting with guests.
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Bold persuasion skills.
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Computer skills.
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Stand, sit and walk for extended periods of time.
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Flexible schedule.
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Must be able to work independently and self-motivated.
Responsibilities
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Update information board on a regular basis to inform employees of important events.
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Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers).
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Assign lead calls or emails to Sales Executives based on line rotation.
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Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours).
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Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems.
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Promote awareness of brand image internally and externally.
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Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
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Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
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Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the
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Guarantee of Fair Treatment/Open Door Policy process.
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Report accidents, injuries, and unsafe work conditions to manager.
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Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
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Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
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Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
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Develop and maintain positive working relationships with others.
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Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality.
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Read and visually verify information in a variety of formats.
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Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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Perform other reasonable job duties as requested by Supervisors.