What Will You Do
As a Sales Operations Associate, your role will be diverse and essential to our operations. In this back-office role, you will support our customer-facing, Sales and Customer Service colleagues, allowing them to focus on selling and servicing our customers. Your responsibilities will include:
• Prepare and manage customer quotations, supporting both new business opportunities and ongoing customer requirements.
• Maintain and update pricing, product, and customer data in internal systems to ensure accuracy and efficiency.
• Support order processing by ensuring quoted prices and customer information are correctly reflected in the system.
• Investigate and resolve data discrepancies, pricing issues, and order-related queries.
• Handle post-invoice adjustments and coordinate with relevant teams to ensure timely resolution.
• Monitor quote and backlog-related alerts, making necessary corrections to support smooth order processing.
• Work closely with Sales, Customer Service, and other internal stakeholders to deliver an excellent customer experience.