Greet and interact professionally with all internal and external clients, including owners, shippers, trainers, clinicians, and other department staff to convey information on incoming or discharging patients, including Emergencies, which often involves numerous staff and complex instructions.
Enter, process, and/or print admission and discharge forms to facilitate efficient patient movements through the Hospital. Interact with clients in a professional manner to collect, post, and reconcile payments for cases being discharged or emergency cases being admitted. Perform clerical functions to ensure patient records and Hospital census are accurately maintained and handled appropriately.
Answer incoming calls and route calls appropriately, in a friendly and respectful manner. Follow standard operating procedures and update them, where necessary. Notify appropriate internal or external clients of changes that affect them.
Provide accurate information such as travel directions, emergency instructions, and package delivery instructions to internal and external clients in a friendly and professional manner.
Schedule appointments for clients in service areas not supported by administrative assistants. Enter pre-admission information into system and generate appropriate paperwork
Perform additional duties that may be assigned by the supervisor