Responsibilities will include but are not limited to:
· Responsible for executing Groups & Events within venue, providing seamless guest service.
· Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room and providing feedback to the employees and Service Manager to improve the Guest Service experience.
· Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
· Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
· Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
· Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
· Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements.
· Follow all provincial Health, Food Safety and Liquor service legislative requirements.
· Other duties as assigned.