· Assist in overseeing the daily operations of the Rooms Division
· Ensure all areas meet the hotel’s cleanliness and presentation standards
· Implement and enforce hotel brand standards, health regulations and safety protocols
· Assist with the recruitment, training and supervision of staff
· Foster a positive work environment and promote teamwork among associates
· Monitor staff performance and provide coaching and feedback
· Assist in managing the inventory of cleaning supplies, linens and guest amenities
· Ensure lost and found procedures are followed
· Work closely with other departments, including front office and maintenance, to enhance the guest experience and all other duties as assigned
· Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
· Understands employee and guest satisfaction results and communicates game plans to address need areas and expand the strengths.
· Assists in ensuring that the team has the capabilities to meet expectations.
· Leads by example demonstrating self-confidence, energy and enthusiasm.
· Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
· Provides excellent customer service by being readily available/approachable for all guests.
· Takes proactive approaches when dealing with guest concerns.
· Extends professionalism and courtesy to guests at all times.
· Responds timely to customer service department request.
· Ensures all team members meet or exceed all hospitality requirements.