The Operational Risk & Reporting team plays a critical role in ensuring the operational effectiveness of the Preferred & Small Business Banking organization. This team supports strategic initiatives, employee development, and risk management across multiple verticals, including:
-Performance & Reporting
o Develops and drives performance metrics and line of business reporting to support data-driven decision-making, ensuring outputs can also be leveraged by training and development teams to focus on capability building.
-Branch Design & Effectiveness
o Conducts physical and virtual branch design assessments.
o Tests procedures and controls to ensure operational integrity and customer experience, providing insights that can be integrated into training to reinforce best practices.
-Procedure & Risk Control Inventory
o Manages inventory and administration of procedures.
o Develops and maintains the Risk Control Inventory to align with regulatory and internal standards, ensuring training content is supported by accurate and compliant documentation.
-Issue Remediation & Fraud Management
o Oversees management action plans for issue and audit remediation.
o Leads centralized fraud engagement and management efforts, capturing lessons learned that can be used to inform employee training and awareness initiatives.
-Automation Development
o Designs and implements automation solutions to streamline operations and reduce manual effort, with supporting data and documentation that training teams can use to drive adoption.
-Project & Intake Management
o Coordinates line of business projects and intake processes to ensure alignment with strategic goals, resource capacity, and training readiness.