Benefits Administration & Employee Support
• Assist with the daily administration of medical, dental, vision, retirement, voluntary benefits, life, disability, and other employee benefit programs.
• Be the first point of contact for employee benefits questions and concerns, providing timely, accurate, and friendly support.
• Research and resolve benefits enrollment, eligibility, carrier, billing, and claims-related issues.
• Help employees navigate benefits and benefit administration systems.
• Support new hires, qualifying life events, open enrollment, and other benefits-related transactions.
• Partner with Field HR and employees to ensure benefit enrollment deadlines and requirements are met.
• Assist in reviewing carrier and HRIS files for accuracy and resolving discrepancies.
• Maintain accurate benefits records and documentation.
Benefits Systems & HRIS
• Support the administration of our company’s HRIS and benefits administration platforms.
• Assist with system testing, audits, data validation, and troubleshooting.
• Help identify system or process issues and recommend improvements.
• Support benefits system implementations, enhancements, and ongoing configuration as needed.
• Assist with maintaining employee communications, enrollment materials, and system content.
Project Management & Process Improvement
• Assist the Benefits Manager with benefits projects and initiatives across approximately 23 brands.
• Coordinate smaller projects from planning through completion, including timelines, communications, follow-up, and documentation.
• Help organize and track multiple projects, deadlines, and action items.
• Identify opportunities to simplify benefits processes and improve the employee experience.
• Develop and maintain procedures, process documentation, checklists, and resources.
• Help create more consistent benefits processes and communications across brands.
• Support special projects related to annual enrollment, vendor transitions, system implementations, audits, and benefits program changes.
• Provide additional support and special projects as assigned by the Benefits Manager.
Compliance & Reporting
• Assist with benefits-related compliance activities, including ACA and other applicable federal and state requirements.
• Support benefits audits, reporting, and data reconciliation.
• Assist with monitoring eligibility, enrollment deadlines, and required documentation.
• Maintain organized records to support compliance and internal audits.
• Escalate compliance concerns or complex issues to the Benefits Manager as appropriate.
Wellness & Employee Engagement
• Support the development and administration of employee wellness initiatives and communications.
• Assist with wellness campaigns, employee engagement activities, and benefits education.
• Help evaluate participation and identify opportunities to increase employee awareness and utilization of available benefits.
• Support the creation of employee-friendly benefits communications and educational materials.