The Front Desk Attendant at the Foxboro Sports Center serves as the primary point of contact for visitors, providing exceptional customer service and performing various administrative tasks.
Responsibilities
Key Responsibilities:
Customer Service:
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Greet and assist visitors and customers in a friendly and professional manner.
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Provide information about the facility, events, and services offered.
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Handle inquiries and resolve issues promptly and efficiently.
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Answer phone calls and direct them to the appropriate personnel.
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Maintain a clean and organized front desk and lobby area.
Administrative Tasks:
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Perform general office duties such as filing, photocopying, and data entry.
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Manage scheduling and reservations for events and facility use.
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Maintain accurate records and logs of daily activities and transactions.
Parking Lot Monitoring:
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Monitor the parking lot to ensure the safety and security of the facility.
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Report any suspicious activities or security concerns to the appropriate authorities.
Payment Collection:
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Collect payments for public skating events, open hockey sessions, and other activities.
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Issue receipts and maintain accurate records of transactions.
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Ensure that all payments are processed correctly and securely.
Event Participation Monitoring:
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Verify that all customers attending events have paid the appropriate fees.
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Ensure that all participants have signed the necessary waivers and forms.
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Monitor compliance with facility rules and regulations.
Requirements
Qualifications:
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High school diploma or equivalent.
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Previous experience in customer service or administrative roles preferred.
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Strong communication and interpersonal skills.
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Ability to handle multiple tasks efficiently and effectively.
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Basic computer skills, ability to adapt to and learn new programs.
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Ability to work flexible hours, including evenings and weekends.
Physical Requirements:
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Ability to sit or stand for extended periods.
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Ability to lift and carry up to 25 pounds occasionally.
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Ability to withstand a colder atmosphere during minimal periods inside the ice arena.
Work Environment:
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The role is primarily performed in an indoor office setting but includes monitoring outdoor parking areas.
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Interaction with a diverse group of customers and staff members.