An exciting opportunity has become available for a Customer Operations & Billing Analyst to join our dynamic team. This role can be based in Brisbane, Sydney, or Melbourne.
As a Customer Operations & Billing Analyst, you will play a key role in supporting a major client account, providing end-to-end post-sales support across sales, service, and delivery functions. You will act as a central point of contact for both internal and external stakeholders, ensuring a seamless customer experience while managing billing processes and resolving customer queries efficiently.
In this role, you will be responsible for coordinating billing activities, responding to customer enquiries, and gathering data from multiple systems and internal teams to produce accurate reports and insights for customers. Your ability to build strong relationships and navigate cross-functional teams will be critical to your success.
This position is well suited to a highly organised and detail-oriented professional who thrives in a fast-paced environment and can effectively manage multiple priorities. You may have experience in customer operations, billing, project coordination, or a customer-facing support role. We are looking for someone who is proactive, resourceful, and capable of working both collaboratively within a team and independently with minimal supervision.