Key individual accountabilities (responsible, accountable)
• Be the technical twin of the global account director (GAD) in all customer activities.
• Intense relation management w/ customer engineering incl. early involvement and implementation of market differentiation strategy. Develop customer relationship plan & gap closure.
• LEAD pursuit technical decision & present to top management explaining our tech challenge, product maturity and Gap closure plan
• DRIVE inputs to the global product organization by defining the product skeleton and architecture to meet customer expectations and Go To Market needs
• Be customers voice and systematically collaborate for and with the global product organization incl. early involvement to facilitate use of platforms to meet OEM needs, pursuit alignment, and top management reporting.
• Systemized collaboration with global engineering organization incl. early involvement to facilitate proper staffing.
• Develop & Drive technical pursuit plan from Pre-Engagement to RfQ
• Lead customer feedback (e.g. technical presentations) & closure confirmation
• Consolidation of cross-product OEM needs to identify further product/business Opportunities
• Lead consolidation of prelim solution inputs & USPs / Confirm alignment of
solution to product roadmap, collaborate with global product
• Control customer ‘wish list’ impact to product solution
• Lead cross-functional technical solution delivery
• Drive closure of solution gaps
• Drive promotion of market differentiators/USPs
• Define customer direction and solution concept for RFQ
• Maintain alignment of quoted solution to product roadmap
• Lead consolidation of RFQ deliverables incl. solution, costing, compliance
• Deliver platform deviation plan / Ensure quality and timing of deliveries /
Support process approvals
• Reflection / lessons learned cross pursuit teams
Key shared accountabilities
• Work hand-in-hand with the GAD in all customer related activities.
• Develop customer pursuit strategy with the GAD and support with the most competitive
• Work with global product team to do the right product at the right time at the right cost
• Drive re-use across OEMs