Job Function #1: Portfolio Strategy & Financial Performance (25%)
• Owns aggregate P&L responsibility across all regions in the portfolio, setting income, expense, and NOI targets and holding Regional Directors accountable for results.
• Reviews consolidated financial performance, variance reports, and forecasts; presents portfolio results and strategic recommendations to senior leadership and ownership.
Job Function #2: Regional Leadership & Team Development (20%)
• Leads, develops, and manages the performance of Regional Directors, building organizational depth and bench strength across the field leadership team.
• Sets operating standards and expectations for the regional organization and ensures consistent leadership practices, accountability, and associate engagement across all regions.
Job Function #3: Asset Management & Ownership Partnership (15%)
• Partners with asset management, ownership, and investment teams to develop and execute business plans, support acquisitions/dispositions and lease-up or repositioning efforts, and identify value-creation opportunities across the portfolio.
• Represents Operations in routine portfolio reviews and major capital decisions, providing operational perspective on underwriting, due diligence, and transition planning.
Job Function #4: Operational Standards, Systems & Process Improvement (15%)
• Establishes and continuously improves operating playbooks, policies, and procedures to drive consistency, efficiency, and service quality across all communities.
• Champions adoption of property management and revenue management systems and data/reporting tools to improve decision-making and operational discipline portfolio-wide.
Job Function #5: Compliance, Risk & Regulatory Oversight (10%)
• Maintains a working knowledge of company policy and applicable local, state, and federal laws and regulations, including Fair Housing and affordable housing program requirements, and ensures compliance across the regional organization.
• Identifies and mitigates operational and reputational risk across the portfolio, escalating significant issues to senior leadership and Human Resources as needed.
Job Function #6: Capital Planning & Expenditure Oversight (10%)
• Reviews and approves capital and operating budgets prepared by Regional Directors, ensuring capital spending is prioritized appropriately and executed on time and on budget.
• Approves major contracts and expenditures within delegated authority and oversees vendor and contractor relationships that span multiple regions.
Job Function #7: Talent Strategy & Organizational Development (5%)
• Partners with Human Resources on workforce planning, succession planning, and talent development for the regional leadership pipeline.
• Leads recruitment, onboarding, and development of Regional Directors and supports broader organizational initiatives, including training and leadership development programs.