• Own a portfolio of smaller accounts, acting as the primary commercial point of contact for each customer.
• Build and execute a renewal plan for every account in your portfolio, working to protect and grow existing ARR.
• Identify and close upsell and cross-sell opportunities (additional seats, products or commodity verticals) within your existing account base.
• Consistently meet retention and expansion targets across your assigned portfolio.
• Run regular check-ins and business reviews with customers to track usage, surface risk early, and reinforce the value Sparta delivers.
• Keep account and opportunity records accurate and up to date in HubSpot, including renewals pipeline and MEDDPICC qualification.
• Partner with Customer Success on onboarding, adoption and usage data to spot expansion and churn-risk signals before they become problems.
• Escalate at-risk accounts promptly and work with the Head of Sales on recovery or win-back plans.
• Support Account Directors on strategic enterprise accounts as needed, building the experience to take on larger accounts and more senior sales responsibility over time