COMPETENCIES:
•Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution.
•Technical Expertise: Demonstrates strong working knowledge of electrical equipment start-up, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.
•Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.
•Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.
•Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.
•Safety & Compliance: Promotes and follows safe work practices, including LOTO and site-specific safety requirements, and reinforces compliance across the team.
•Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.
•Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.
EDUCATION AND EXPERIENCE:
•Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.
•Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.
•Experience with switchgear, electrical distribution systems, and electrical control systems preferred.
•Familiarity with advanced communication protocols and networking concepts preferred.
•Prior supervisory or lead-level experience preferred.
•Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.
•Strong teamwork and communication skills required.
•Ability to work independently with minimal supervision required.
•Effective problem-solving skills required.
•Strong organizational skills and the ability to manage multiple priorities required.