· Complete all commercial gas PPMs in accordance with SFG20.
· Maintain gas-fired boilers, heaters, pipework, governors and associated controls.
· Carry out gas tightness testing, leak detection and combustion analysis.
· Undertake statutory inspections and testing of gas equipment.
· Diagnose faults and complete reactive gas repairs.
· Raise remedial works and immediately escalate safety-critical defects.
· Record all maintenance within CAFM.
· Comply with Gas Safe, permit-to-work and health & safety requirements.
· Is responsive and prompt to customer enquiries, requests and complaints.
· Recognise when the customer is under pressure and respond to their needs appropriately
· Encourages others to demonstrates a high-quality customer service.
· Delegates and coordinates work in a clear and efficient manner.
· Gets the best out of people through enthusiasm and recognition.
· Below standard work is addressed promptly, informing management as required.
· Adjust and adapt communication styles to be effective in a diverse workplace.
· Promotes a spirit of teamwork, consistently displaying a positive approach to working with others.
· Promotes flexibility amongst the team to enhance service delivery.
· Collaborate with all colleagues encouraging others to participate and contribute.
· Communicates detailed information clearly and accurately, both written and verbal where appropriate.
· Facilities discussion to achieve a common objective, encouraging input from all participants.
· Contributes positively and promotes change as required.