Client Communication Virtual Assistant (Bilingual)
LocationPhilippines
Work moderemote
Typepart-time
Company size51+ people
First seen1w ago
Last seen1d ago
About the role
Global Pacific Support is partnering with one of our clients to identify a reliable and highly communicative Client Communication Virtual Assistant (Bilingual) to join their growing team.
The successful candidate will provide administrative, client communication, and translation/interpretation support to client from diverse cultural and linguistic backgrounds.
This position will initially be part-time, with the potential to transition into a full-time opportunity as the client’s business and support needs grow.
Key Responsibilities
•
Communicate professionally with clients via phone, email, messaging platforms, and virtual communication tools.
•
Provide translation and/or interpretation support when appropriate, particularly for clients who speak Spanish, Haitian Creole, French, or other languages.
•
Assist with communication between the client and multilingual clients.
•
Help facilitate clear and effective communication when language barriers exist.
•
Respond to client inquiries and route questions to the appropriate team member when necessary.
•
Assist with scheduling, appointment confirmations, and client coordination.
•
Perform general virtual administrative tasks, including data entry, email management, document organization, and record keeping.
•
Maintain accurate records of client communications and follow up on outstanding requests.
•
Handle confidential client information with professionalism and discretion.
•
Provide general administrative and client support as the client’s needs evolve.
Requirements
Qualifications
•
Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Client Coordinator, Interpreter, Translator, or similar role.
•
Strong written and verbal English communication skills.
•
Bilingual or multilingual proficiency strongly preferred.
•
Spanish, Haitian Creole, and/or French language skills are highly desirable.
•
Excellent interpersonal and customer service skills.
•
Ability to communicate effectively with individuals from diverse cultural and linguistic backgrounds.
•
Strong organizational and time-management skills.
•
Ability to work independently in a remote environment.
•
Comfortable using email, Google Workspace/Microsoft Office, video conferencing, and other online tools.
•
Reliable internet connection and a professional remote-work environment.
Preferred Experience
•
Translation and/or interpretation experience.
•
Experience supporting multilingual clients.
•
Experience in healthcare, behavioral health, social services, immigration-related services, or other client-facing environments.
•
Experience with virtual administrative support and client coordination.
•
Familiarity with scheduling and client management systems.
Benefits
How to Apply
Interested candidates should send the following to [email protected]:
1.
Updated resume
2.
Introduction video detailing:
•
Your experience providing translation and/or interpretation support, particularly for clients who speak Spanish, Haitian Creole, French, or other languages.
•
Your experience with virtual administrative tasks, including data entry, email management, document organization, scheduling, and client communication.
•
Your experience working with clients from diverse cultural and linguistic backgrounds.