1) Incident and Request Management (AMS)
• Analyze, diagnose, and resolve functional incidents in FI/CO/AA, including postings in GL, invoice/payment processes in AP (F110), collections and dunning in AR (F150), bank reconciliation (EBS/MT940/BAI2), foreign currency differences, tax determination, document splitting (if applicable), and the full Asset Accounting cycle (acquisitions, retirements, transfers, depreciation AFAB, closings).
• Address enhancements and service requests: configuration changes, reports, integrations, forms, and process improvements.
• Monitor and support period-end closing activities: period open/close (OB52), depreciation runs, GR/IR reconciliation (F.13), reclassifications, and balance validations.
• Manage tickets according to priority, impact, SLA, and operational requirements of the AMS service, ensuring proper tracking and business communication.
2) Functional Analysis and Process Validation
• Review key configuration elements: fiscal year variants, posting periods, tolerances, payment terms, tax/withholding settings, automatic account determination (OBYC), house banks, dunning, depreciation areas/keys, asset classes, and CO objects (cost/profit centers, internal orders, allocation cycles, settlement rules).
• Evaluate data consistency and integrity: FI documents (BKPF/BSEG), ACDOCA (S/4HANA), AA tables (ANLA/ANLB), CO balances, and FI–CO reconciliation.
• Validate end-to-end scenarios: P2P (MM→FI), O2C (SD→FI), full Asset Lifecycle, and period-end close in FI and CO.
• Document findings, root-cause analysis, applied solutions, and recommendations.
3) Technical Coordination Within the SAP Ecosystem
• Collaborate with ABAP resources to create functional specifications for RICEFW objects (reports, interfaces IDoc/BAPI, SmartForms/Adobe forms, enhancements/BAdIs/exits), and validate corresponding tests.
• Coordinate with Basis/Security on roles/authorizations, Fiori catalogs (if applicable), background jobs (e.g., AFAB, F110), transport management, and performance issues.
• Ensure correct operation of financial integrations (banking, treasury, e‑invoicing, external systems, if applicable) and alignment with AMS governance.
4) Documentation and Operational Compliance
• Maintain updated functional documentation: configurations (SPRO), test evidence, operational manuals, E2E flows, impact matrices, and service guidelines.
• Prepare documentation for audits (internal controls, SOX, if applicable) and support segregation‑of‑duties (SoD) reviews.
• Record recurrent solutions and best practices in the team’s knowledge base (KEDB).
5) Support for Testing, Changes, and Releases
• Participate in SIT/UAT cycles for FI/CO/AA processes: design test cases, define master data, and validate acceptance criteria.
• Validate transports and functional deliverables during release cycles (ChaRM/SolMan, ServiceNow, Jira), ensuring operational continuity after changes.
• Provide support during post‑release stabilization, monitoring errors, reconciliations, and transactional behavior.
6) Continuous Improvement in the AMS Model
• Identify optimization opportunities in closing processes, reconciliations, AA lifecycle steps, CO allocations, and reporting (Fiori apps, Report Painter/Writer).
• Propose initiatives to improve stability, performance, and functional traceability (KPIs, standardization, reduction of manual effort).
• Contribute to automation, documentation strengthening, and operational efficiency activities.