RESPONSIBILITIES:
· Own the full customer lifecycle, with emphasis on revenue retention and expansion. This includes ensuring renewals, identifying upsell opportunities, and driving new license and service agreements.
· Act as a strategic partner to your customers, understanding their business outcomes and demonstrating how Wind River’s products and services can help them achieve their goals. You’ll be proactive in “walking the halls”, identifying new business problems they may not realize they have and providing solutions.
· Be a revenue driver. Scout for new opportunities to expand Wind River’s footprint within existing accounts by deeply understanding customer initiatives and challenges as well as organizational and external impacts.
· Serve as a customer advocate and a strategic internal resource. Marshal cross-functional teams—including Engineering, Product Management, Professional Services, and Technical Support—to address customer needs and ensure they meet their project milestones and ROI objectives.
· Prevent churn by monitoring customer health, proactively addressing any concerns, and ensuring a positive, high-value customer experience.
· Develop customers into positive references, building “customers for life” who are willing to publicly and privately endorse Wind River.
· Maintain a detailed record of all customer interactions, sentiment, and opportunities in our customer intelligence platform to provide visibility across the organization.
· Serve as a key partner to Wind River Product and Sales teams with relevant learnings from our major customers that may impact product roadmaps and sales plans.