•
5+ years of experience in customer engineering, solutions engineering, technical account management, security consulting, field engineering, or a similar customer-facing technical role.
•
Hands-on experience building integrations, SDKs, automation, APIs, or platform extensions.
•
Strong technical troubleshooting and problem-solving skills.
•
Experience translating customer needs into practical technical solutions.
•
Strong written and verbal communication skills.
•
Ability to build trusted customer relationships and communicate effectively with both technical and nontechnical stakeholders.
•
Ability to manage multiple accounts, customer priorities, and technical deliverables simultaneously.
•
Experience working within established technical standards, delivery playbooks, or support processes.
•
Ability to own customer outcomes across adoption, delivery, support, and account health.
•
Strong customer ownership and accountability
•
Technical judgment and problem-solving
•
Consultative communication
•
Solution design and implementation
•
Cross-functional collaboration
•
Ability to manage competing priorities
•
Clear documentation and knowledge sharing
•
Commercial awareness related to customer health, renewals, and expansion
•
Ability to work independently in customer-facing environments
You know your craft. You bring deep, hands-on product security expertise across embedded software and hardware security, firmware analysis, penetration testing, and threat and risk assessment. You’ve broken real devices and helped fix them.
You know the stack. You have a hands-on background evaluating the security posture of firmware, applications, networks, IoT, and embedded systems.
You improve the architecture. You have a proven track record of architecting features and hardening the security of complex networked or embedded environments, along with a strong command of the principles that drive secure product development and systemic design decisions.
You ship production code. You are experienced in building and deploying resilient, production-ready Linux and embedded systems.
You understand the adversary. You bring deep technical familiarity with reverse engineering techniques and the implementation of anti-tamper mechanisms.
You communicate at every altitude. You demonstrate exceptional professional clarity in writing and speech, with the ability to earn trust across technical and executive teams.
You build. You are proficient in one or more relevant modern programming languages, such as C/C++, Python, Go, Rust, TypeScript, or similar. You are comfortable working with APIs and automation and turning repetitive problems into scalable tools.
You are AI-native. You already use LLMs and agentic tooling as force multipliers in technical work, and you have the judgment to know where human ownership and validation are essential.
You are driven and self-directing. Give you a customer outcome and you find the path—no waiting to be told what to do. You hold yourself to a higher standard than anyone else sets for you.
You make others better. You share what you learn, draw on the expertise of your peers without ego, and build the kind of trust that makes customers ask for you by name.
You champion the team. You are committed to fostering a supportive, inclusive, and collaborative environment where every engineer and team member can excel.