You will take responsibility for pre-sales support by existed experienced knowledge on chiller and HVAC system. The major area is Johnson Controls global Data Center industrial.
We hope you perform a full range of field commercial and technical support functions in basis of local FTYs offering capabilities, to support local and cross-regional sales team to succeed in DC business.
How you will do it:
1、Field Technical/Application Support
•
Provide support for field sales organization on application/technical/manufacturing per product of custom and standard performance/features, guide field sales on technical clarifications and solutions to the customer, to increase JCI benefits and satisfy customer in the same time.
•
Provide optimized chiller design to assigned products by understanding product value proposition and completion information. Evaluate/justify chiller performance to meet application requirements.
•
Assess the special requests and work out modification solution basing on competition/applications characteristics.
•
Summarize and analyze FAQs to get inputs of product performance improvement.
2、Special Quotation Handling
•
Validate the SQ specifications for chillers and provide cost estimation as well as chiller performance data if not covered by field selection tools.
•
Summarize and update SQs database to get insights of product performance improvement.
•
Work with engineering to develop cost effective resolutions to unique product applications.
•
Sharing application SQ information around Asia sales such as installation list, job story, etc., support sales in effective and efficient working styles
3、KA Project Management:
•
When assigned, coordinate JCI internal functions as project management responsibilities, ensure alignment of pre-sales support and efficient PO executions.
4、Product Support
•
Communicate regularly with regional PPM team, product eng. Team and FTY operation departments, understand latest updates of order execution capability, share market trend for research purpose.
•
Create files to post valuable solution to field sales, extend BOD opportunities, such as application literatures, sale training material, etc.
•
Job site visits, gather chiller real operation situations, competition analysis as required.
5、Product Application Development
•
Study on codes/standards for new application case, work with product engineering to extend product offering capability.
•
Conduct feasibility studies and systems analysis as necessary.
What we look for:
•
BS degree or above, major in Engineering (ABET accredited) or related subjects
•
CET 4 as basis, CET 6 as preference. Good at communications in English
•
More than 5 years on HVAC related experience in application engineering, product engineering or marketing
•
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail
•
Ability to envision and introduce creative tools for fast and effective interaction with the field combining high technical complexity and commercial interests in a seamless and user-friendly manner would be a significant plus