Patterson isn’t just a place to work, it’s a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
*** Temporary 6 to 9 months’ contract ***
Job Summary
As a Customer Service Representative will be responsible for providing and maintaining a professional standard of service to our internal and external customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their professional needs when receiving or placing telephone calls.
Essential Functions
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Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
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Identify customer requirements and expectations in order to recommend specific products and/or solutions.
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Upgrades telephone orders.
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Introduces and promotes new products during calls.
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Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.
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Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.
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Maintain a current knowledge of company products, policies and procedures
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Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
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Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
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The Customer Service Representative may perform other duties as assigned.
Job Qualifications
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High school diploma or any other relevant experience.
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Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
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Excellent verbal and written communication skills in English.
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Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.