• Responsible for overall management of assigned projects and initiatives, from initiation through closure and transition to standard operating procedures to ensure sustained outcomes as directed by Revenue Cycle PM leadership.
• Implement post project auditing at regular intervals to ensure alignment with defined benefits.
• Work effectively with all staff, including providers, senior executives, operational leadership and front-line staff.
• Facilitate and manage multi-disciplinary project teams; collaborates with operational owners to draft the charter, set goals and priorities for project.
• Collaborate closely with information management and operational owners to develop and refine project plans that achieve the desired outcomes within budget.
• Maintain accurate project plans to ensure timely completion of activities, modifying as appropriate in collaboration with project leadership timelines and expectations.
• Develop, execute and manage project scoping, work plans, schedules, estimated resource requirements and status reports. Manage activities of the project team and acts as central coordinator of project communication.
• Demonstrate effective issue escalation, resolution and conflict management skills reinforcing a team-focused culture and ensuring the project continues to move forward.
• Communicate project status, including issues and risks, to the project team, stakeholders and leadership.
• Present solution options for issues and risks to project leadership, document decision, next steps and assess for impact to project scope, timeline and budget.
• Define roles and responsibilities for each member of the team including escalation protocol and decision- making authority.
• Follow established revenue cycle processes and protocols for effective project oversight.
• Foster teamwork and camaraderie within revenue cycle and with departments across the organization.
• Senior Project Manager Responsibilities:
o Mentor the revenue cycle team on the principles of project management to ensure results are delivered on time, on budget and with the stated benefit.
o Design and maintain the revenue cycle project health dashboards, area specific drill downs, and leader summaries.
o Design, implement and maintain the share point document repository.
o Lead failure analyses, focusing on continuous improvement and developing systems that obviate future errors.
• This position is Revenue Cycle Specific:
o Participate in prioritization and coordination of revenue cycle initiatives and projects.
o Participate in development, documentation and improvement of revenue cycle project management processes.
o Document and store project artifacts, including, but not limited to outcome, process and balancing measures, success criteria, standard operating procedures, testing plans, validation plans, etc.
o Serve as liaison and facilitator between project team, vendors and operational departments.
o Work closely with the information management team to prioritize, resource, track and implement initiatives.
o Manage integration of vendor tasks; tracks and reviews project-related vendor deliverables.
• Other job functions as assigned.