Compensation: $1,800 USD per month. Additional bonuses may be available based on performance.
About the company
Bullpen Talent is hiring an Inbound Sales Team Manager for a U.S. home renovation company.
The primary responsibility of this role is to build and manage a team of low-cost remote representatives who handle inbound homeowner inquiries and schedule appointments.
Responsibilities
Homeowners contact the company directly to:
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Request renovation / construction estimates
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Schedule appointments
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Reschedule appointments
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Ask questions about services
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Follow up on projects
Requirements
We are looking for someone who has previously built and managed this type of team.
Responsibilities
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Recruit, hire, train, and manage a team of low-cost remote customer service and scheduling representatives
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Create processes, scripts, and training materials
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Ensure inbound leads are answered quickly and professionally
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Monitor team performance and quality
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Coach underperforming team members
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Maintain strong appointment booking rates
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Keep the team motivated, accountable, and productive
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Report results and recommend improvements
Requirements
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Experience working for a home services company (roofing, remodeling, HVAC, restoration, windows, landscaping, solar, etc.)
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Experience building and managing teams of remote customer service, scheduling, or appointment-setting representatives
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Experience recruiting and managing lower-cost remote staff
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Experience creating processes and training programs
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Strong English communication skills
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Available during U.S. business hours
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Extremely reliable
Ideal Candidate
You have personally built and managed a remote team responsible for handling inbound homeowner inquiries and scheduling appointments.
You know how to find good people, train them quickly, manage performance, and keep a lower-cost remote team operating at a high level.
Compensation: $1,800 USD per month, plus bonuses after several months of performance.