Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your roleAs a Sr. AI Engineer: Systems, you’ll serve as an embedded senior back-end engineer on our Speech Team, owning the production systems that turn speech models and third-party capabilities into reliable, scalable experiences for Dialpad’s AI voice agents. You’ll work at the intersection of speech, ML infrastructure, and product engineering: productionizing models, enabling self-hosted inference, integrating external APIs, and building the operational foundations required for strong uptime and latency SLAs. You’ll partner closely with the MLOps (Inference) team while bringing deep ownership of the speech domain, helping the team move quickly from promising model or vendor capability to safe, observable, and cost-effective production. This role offers broad technical influence and the opportunity to shape how Dialpad operates real-time speech systems at scale.
This position reports to our Senior Manager, AI Speech, and offers the opportunity to be based in our Canada Hub locations.