• Execute the growth focused activities as directed by management to realize and capture market potential.
• Strategize customer base and market trends to establish desk-level goals for the team.
• Assist in the development of the team strategy through providing input on key performance indicators (KPIs) and budget considerations to meet and exceed branch and business unit goals for profitability.
• Manage risk and maintain financial integrity in all business matters.
• Lead talent identification, development, performance, and overall management efforts to promote customer and operational success.
• Promote customer success by ensuring that an excellent experience is provided and personnel are proactively identifying inefficiencies to increase stakeholder satisfaction and operational efficiency; provide desk coverage to support business continuity when primary representative is absent.
• Compile data and support monthly and/or quarterly business reviews with internal and external stakeholders to ensure optimal experience and profitable growth.
• Participate in strategy processes to ensure freight volume meets or exceeds goals and volume commitments by maintaining award compliance, identifying growth opportunities, creating plans for forecasted needs, and resolving any deviation to increase stakeholder satisfaction and operational efficiency.
• Monitor trailing equipment for proper utilization and adherence to guidelines.