Serves as an internal Operations Manager for the Global Business Operations group, supporting designing and managing operational processes focused on post sales unites (Services, Customer Success, Business partners etc.)
· Lead the discovery, definition, and implementation of a standardized processes framework, ensuring alignment across Customer Success, Sales, Finance, and Operations teams, addressing current gaps in consistency and visibility
· Partner closely with the BI team to define data requirements, KPIs, and reporting structure; translate business needs into scalable dashboards and reporting solutions (e.g., Power BI), ensuring a single source of truth for operational data.
· Own and manage the renewal pipeline tracking model, including defining stages, health indicators, risk flags, and forecasting logic to support proactive renewal management.
· Establish and lead ongoing operational cadences (weekly/monthly) to track pipeline performance, identify risks, and monitor churn trends, enabling early intervention and data-driven decision making.
· Drive churn and risk analysis by identifying root causes, trends, and actionable insights; partner with stakeholders to translate findings into process improvements and mitigation plans.
· Work closely with Customer Success leadership to operationalize renewal processes, ensuring clear accountability, adoption of tools, and alignment with renewal targets and KPIs.
· Continuously identify process gaps and improvement opportunities , designing scalable solutions and ensuring successful implementation.
· Manage stakeholder engagement across cross-functional teams (CS, Sales, Finance, BI), ensuring alignment, clear communication, and successful execution of initiatives.
· Build and present executive-level updates and insights on renewal performance, including pipeline health, risks, churn drivers, and key trends.