• Confirm the following day’s appointments by text via Ring Central — e.g., message all Wednesday patients on Tuesday to confirm.
• Respond to incoming patient text messages promptly throughout assigned shifts; the practice communicates with patients exclusively by text, never by phone call.
• Schedule and manage bookings in Dr. Chrono (already configured) across multiple providers — Jolene, Elise, Birdie, and Neta.
• Ask new/incoming patients what service they’re booking (facial, massage/physical therapy, etc.) and route them to the right provider.
• Collect insurance card details and date of birth/ID from new patients so eligibility can be verified by the practice owner.
• Handle day-of scheduling requests (e.g., a patient texting mid-day asking for a Thursday or Saturday slot) by checking availability in Dr. Chrono and confirming back.
• Flag anything unclear or any patient who needs owner attention rather than guessing.
• Once ramped up: proactively reach out to existing patients on the client list to encourage booking new appointments (light marketing/outreach).