What You Will Bring (Core Skills):
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction with business decisions, with the ability to use that insight to create customized customer solutions. This role requires consistent communication around customer needs and expectations, proactive follow-through on issues, regular engagement with customers and a continuous focus on feedback and improvement opportunities.
Industry Knowledge: Knowledge of the organization’s industry group, trends, competitive dynamics, major issues, regulatory considerations and market influences, with the ability to apply that knowledge in dealer and customer-facing situations. Successful candidates will be able to discuss industry-specific products and services, understand the regulatory environment, connect their function to broader industry priorities and stay current on relevant market trends.
Decision Making and Critical Thinking: Knowledge of decision-making processes, tools and techniques, with the ability to analyze situations and support productive decisions using informed judgment. This includes gathering and organizing relevant data, clarifying priorities, identifying stakeholders, documenting key considerations and weighing risks, benefits and alternatives before recommending a path forward.
Negotiating: Knowledge of negotiation concepts and techniques, with the ability to support constructive and collaborative discussions across the organization and with external partners. This includes building rapport, establishing trust, understanding business policies and practices and contributing to discussions that support mutually beneficial outcomes.
Relationship Management: Knowledge of relationship management techniques, with the ability to establish and maintain productive working relationships with dealers, customers, vendors and internal partners. This role requires prompt and effective responses to stakeholder needs, regular attention to satisfaction levels, early escalation of issues and partnership with clients to resolve challenges and support long-term business success.
Value Selling: Knowledge of the principles and practices for selling products, technology and services, with the ability to communicate the overall value of solutions and differentiate support offerings based on customer needs. Successful candidates will be able to explain product, technology or service costs and benefits; support value-based selling conversations; document proposed solutions; and continue building capability in modern sales practices.