• Readily interact with all visitors/tenants within the shopping centre, delivering first class
• Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions,
• Continuously look for opportunities to be of assistance to visitors at the shopping centre,
proactively helping wherever opportunities arise
• Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedure
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully
briefed and always supported
• Ensure any unsecure areas of the site are reported to Control Room immediately and action
• Record/log all non-conformances and emergencies with the appropriate control room operatives
• Deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect
individuals, logging, and reporting incidents in line with site/company polices
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook
policies are always adhered to
• Undertake any other reasonable duties as required to meet the needs of the business.
• Any other reasonable duties as requested by your line manager
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least one additional shift per month if requested to cover
• Liaise closely with the Environmental Services team delivering one service and highlight
opportunities in working as one team