Application Support Engineer (Site Reliability Engineer)
Legal
Location: USA
Job Type: Full-Time, no visa sponsorship available
Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
What You’ll Do
As an Application Support Engineer, you will:
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Be part of a global production operations team responsible supporting external facing web applications.
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Manage incidents, perform root cause analysis, and implement preventative solutions.
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Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
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Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
Key Responsibilities
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Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
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Monitor and troubleshoot issues using observability tools like Splunk.
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Create, document, and iterate application monitoring including alerts and synthetic tests
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Investigate and expand functionality in Splunk to enable Splunk AI solutions.
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Create dashboards and capture metrics to improve visibility and performance.
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Respond proactively to system alerts and customer complaints.
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Apply industry best practices to support processes.
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Participate in a planned on-call rotation.
Qualifications
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2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).