Niural is a modern global payroll platform that offers US Payroll, US PEO, Global EOR Global payroll, and Global Contractor management in a single unified platform powered by AI. Our next-gen HR and payroll platform provides a net new experience for small to large clients with its own payroll tax engine and modern payment rails. We are committed to redefining how companies operate in a new era of AI, creating truly global solutions that empower businesses to thrive in the digital economy… We offer a collaborative, inclusive, and growth-oriented work environment.
Overview
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We are seeking a detail-oriented and client-focused Global Payroll Onboarding Specialist to support the onboarding and setup of new clients across Niural’s payroll, PEO, EOR, contractor, and Canada payroll
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This role is focused on guiding clients through implementation, collecting required information, coordinating internal setup tasks, and ensuring clients are ready for launch.
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The Implementation Specialist will work closely with Sales, Customer Success, Payroll Operations, Benefits, Tax, Global Operations, and Engineering to ensure a smooth transition from signed client to active client.
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This role requires strong organization, clear communication, attention to detail, and the ability to manage multiple client implementations at once.
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Payroll, HRIS, PEO, EOR, or global payroll implementation experience preferred.
Key Responsibilities
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Own and manage client implementations from kickoff through go-live.
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Serve as the primary point of contact for clients during implementation.
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Collect and review required onboarding information, including company details, employee data, payroll history, tax information, benefits information, contractor details, entity details, and required documents.
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Coordinate internal setup tasks across Payroll Operations, Benefits, Tax, Global Operations, Engineering, Customer Success, and Sales.
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Track implementation milestones, deadlines, missing items, risks, and blockers.
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Support payroll setup, including pay schedules, earnings, deductions, employee data, prior payroll information, and payroll history.
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Support PEO onboarding tasks as applicable, including employee setup, benefits coordination, tax setup, and client readiness.
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Support EOR and global payroll onboarding tasks as applicable, including employee information, salary details, country-specific requirements, and internal handoff to global operations.
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Support contractor onboarding setup as needed, including contractor details, payment setup, and required compliance documentation.
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Review client and employee data for accuracy before launch.
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Help prepare clients for first payroll, first invoice, employee onboarding, or applicable go-live milestone.
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Communicate clearly with clients regarding timelines, next steps, required actions, and outstanding items.
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Partner with internal teams to troubleshoot onboarding issues and resolve setup gaps.
Conduct or support client handoff to Customer Success after implementation is complete.
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Help build and improve implementation checklists, SOPs, templates, and client onboarding resources.
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Identify process gaps and recommend improvements to make implementation more accurate, scalable, and client-friendly.
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Assist with special projects related to onboarding, platform setup, process improvement, and client readiness as needed.
About You
You’ll thrive in this role if:
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You are highly organized and comfortable managing multiple client implementations at once.
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You enjoy working with clients and helping them through a structured onboarding process.
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You are detail-oriented and understand the importance of accurate setup before launch.
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You communicate clearly and professionally with both clients and internal teams.
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You are proactive about identifying missing information, risks, and blockers.
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You can follow a process while also adapting when client needs or timelines change.
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You are comfortable working cross-functionally with Payroll, Benefits, Tax, Global Operations, Engineering, Sales, and Customer Success.
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You enjoy improving workflows and helping build scalable implementation processes.
Requirements
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At least 2 years of experience in implementation, onboarding, payroll, HRIS, PEO, EOR, global payroll, or client operations.
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Strong understanding of payroll onboarding, employee data, payroll setup, and implementation workflows.
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Experience working directly with clients during onboarding or implementation.
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Ability to manage multiple projects, deadlines, and client timelines at once.
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Strong attention to detail and ability to review data for accuracy.
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Clear written and verbal communication skills.
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Experience working cross-functionally with internal operations, tax, benefits, engineering, sales, or customer success teams.
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Comfortable working with payroll systems, HRIS platforms, spreadsheets, ticketing systems, or project management tools.
Preferred Qualifications
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Experience implementing payroll, HRIS, PEO, EOR, contractor, or global payroll clients.
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Experience with multi-state payroll setup.
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Experience supporting benefits onboarding or open enrollment.
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Experience reviewing prior payroll data or payroll history.
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Experience supporting global employee or contractor onboarding.
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Experience creating implementation checklists, SOPs, templates, or client-facing resources.
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Comfortable working in a startup or high-growth environment where processes are evolving.
Why Niural
At Niural, we’re building the future of global workforce management with a relentless focus on innovation and impact. Join a collaborative, mission-driven team in the heart of NYC, where you’ll work alongside visionary leaders and top talent shaping how AI transforms benefits and underwriting. We offer a competitive salary of $60k - $85k, comprehensive health, dental, and vision benefits, 401(k), and access to an unparalleled network of founders, investors, and industry events in NYC.