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B7
B71
GUEST RELATIONS MANAGER - Holiday Home, Dubai
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Location
Dubai, ae
Work mode
on-site
Type
full-time
Company size
1+ people
First seen
1w ago
Last seen
2d ago
Company Description
About the role
CLIENT: Holiday Home provider
LOCATION: Dubai, UAE
Job Description
We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay.
Responsibilities
•
Provide upscale guest service experiences for clients throughout their stay
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Be a continual source of information, help and assistance to all guests
•
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
•
Oversee check-in and check-out procedures, including reservations and financial transactions
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Actively listen to and resolve complaints
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Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
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Manage guest relations team
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Analyze customer feedback and suggest ways to improve ratings
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Recommend local tourist spots, including places to dine, shop and sight-see
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Establish friendly relationships with clients
Qualifications
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Minimum 3 years’ experience as Guest Relations Manager in a Hotel of Vacation Homes setup
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Understanding of all hotel / Holiday Home management best practices and relevant laws
•
Hands-on experience with Hotel Management software
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Excellent in spoken and written English, knowledge of other languages is a plus
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Excellent problem-solving and multitasking skills
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Leadership skills along with the ability to motivate a team into high performance
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Ability to work flexible hours
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Strong sense of responsibility and a professional presentation
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Degree in Hospitality Management, Tourism, Business Administration or relevant field
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Must be familiar with Dubai areas and its tourism spots
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