Responsibilities
• Supports advanced and complex level transactional processes for special or non-typical assignments independently.
• Serves as a process expert within the supply chain, capable of pulling the data, identifying trends, and communicating the meaning behind the data to exempt-level employees, typically in a consultative manner.
• Identifies complex, special, or undocumented areas for process improvement and collaborates with exempt-level employees to develop recommendations.
• Addresses operational issues and improves the customer experience by collaborating with customer support teams.
• Utilizes technology and software tools to improve operational efficiency, such as implementing new software or automation solutions.
• Provides troubleshooting and problem-solving support for complex problems.
• Leads and coordinates daily work activities; responsible for overall shift output and timeline management
• Provides training and mentorship support and develops training/documentation materials.
• Monitors the execution of tasks performed by lower-level contributors.