Essential Duties and Responsibilities
• Responsible for the oversight and decisions for the accounts receivable department; lead the team to resolve disputes, analyzing aging reports, and collaborating with sales/finance to improve processes and ensure compliance with financial policies.
• Provide leadership in the selection, development and evaluation of staff to achieve departmental goals and objectives
• Assist, monitor and enhance accounts receivable workflow processes, as well as communicating best practices with peers and AR team
• Manage customer ecommerce portals, including compliance documentation and invoicing
• Manage accounts receivable Lockbox bank account, including daily bank file processing into JD Edwards, managing errors, reconciliation, and maintaining effective communication with external partners at the bank.
• Prepare and analyze reports on accounts receivable aging, payment trends, and other key metrics
• Analyze accounts receivable data, identifying and communicating problematic accounts
• Maintain accurate financial records
• Communicate with customers via phone, email, or mail
• Coordinate and/or assist with accounts receivable functions when positions are vacant as need requires
• Conducts training and acts as a subject matter expert on all things accounts receivable
• Ensures billings, payments and/or adjustments are processed appropriately and timely
• Provide courteous, professional service to internal and external stakeholders
• Continuously update documentation of accounts receivable processes and procedures ensuring internal controls are in place
• Participate and/or manage projects when required and partner with Information Technology enhance processes when/where needed