As a Commercial Support Manager, you will play a crucial role in managing sales data, analyzing performance metrics, streamlining sales processes, and providing insights to improve overall sales productivity. The Commercial Support Senior Manager will work closely with cross-functional teams, including Business Development, Marketing & Finance, to ensure alignment and support the achievement of sales goals.
Responsibilities
Duties & Responsibilities
Commercial Support
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Manage the process of supporting the commercial team in preparing proposals and presentations to ensure accuracy and consistency of information.
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Supervise the response process for new client inquiries, particularly when the commercial team is unavailable due to meetings or conferences.
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Ensure the client onboarding process on T-portal runs smoothly, with accurate and verified details.
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Oversee the contract management process, ensuring effective coordination between legal, clients, and the commercial team.
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Provide general administrative support to the commercial team as needed.
CRM & Data Management
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Oversee the Commercial Team’s collateral on OneDrive, including proposals and presentation templates, and sales enablement materials.
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Oversee the collection, management, and analysis of Salesforce data to provide actionable insights for decision-making.
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Maintain and improve CRM systems, ensuring data accuracy and completeness.
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Generate and distribute regular sales performance reports and dashboards.
Performance Analysis and Reporting
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Report on sales metrics, KPIs, and trends to provide insights and recommendations to sales leadership.
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Support the development of sales forecasts and assist in setting sales targets.
Sales Enablement
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Collaborate with the commercial team to identify training needs and coordinate the development of training materials and programs.
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Provide tools and support to the commercial team to enhance productivity and success.
Cross-Functional Collaboration
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Assist the CRO and VP of Growth in partnering with finance to ensure accurate sales forecasting and budgeting.
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Collaborate with the commercial team to improve customer retention and satisfaction.
Technology and Tools Management
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Evaluate, implement, and manage sales tools and technologies to streamline sales processes such as CRM.
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Provide training and support for sales tools to ensure effective utilization by the sales team.
Process Documentation and Compliance
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Document and maintain sales processes, policies, and procedures.
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Ensure compliance with company policies and regulatory requirements related to sales operations.
Requirements
Education, Experience & Qualifications
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A bachelor’s degree in business management, marketing, or any related field is preferable.
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8-10 years of proven experience in sales support or administrative roles.
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Proficiency in data analysis, reporting, and the use of business intelligence tools.
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Strong understanding of sales processes, CRM systems, and sales enablement tools.
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Strong organizational skills and attention to detail.
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Excellent analytical and problem-solving skills.
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Ability to multitask and prioritize workload effectively.
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Excellent verbal and written communication skills.
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Experience with CRM software (e.g., Salesforce, HubSpot) and sales analytics tools.
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Excellent level of proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
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Excellent command of both spoken and written English.