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Air Liquide

Customer Service Agent

LocationIreland, Dublin
Work modeon-site
Typefull-time
Company size10,000+ people
First seen5d ago
Last seen1d ago
About the company
Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient’s home supporting multiple therapies:
•
Home Oxygen
•
Nebulisers
•
Ventilations
•
Sleep
We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal.
How will you CONTRIBUTE and GROW?
Air Liquide Healthcare Ireland provides healthcare products and services that help protect vulnerable lives across the country. Our teams ensure that patient care and safety is at the centre of all that we do and we strive to deliver a high quality service to our patients.
Working at Air Liquide means having opportunities to evolve in an environment that actively promotes and encourages its people, recognises expertise, and offers genuine opportunities that provide colleagues with autonomy and accountability. We believe our people are the cornerstone of our company and as such we care about the development and growth of our people and teams as much as the development and growth of our business.
Full Time Customer Service Agent
We are currently recruiting for a Customer Service Agent to join the team at our site in Stratus House Blanchardstown.
Are you a MATCH?
Responsibilities
Main responsibilities include:
· Answering queries from homecare patients and healthcare staff in a dynamic environment
· Liaise and coordinate with internal and external contacts to resolve daily delivery issues
· Processing orders and tasks for field staff onto our bespoke database
· Ensuring all service levels and targets are not only achieved but are exceeded regularly
· Any other ad-hoc office administration duties that may arise
Nice to have
Ideally the candidate should possess the following attributes
· Customer focused
· Excellent telephone manner and attention to detail
· Ability to prioritize workload
· Flexible approach to all areas of the role
· Strong communication and organizational skills
· Excellent computer skills using Microsoft Word & Excel.
· Knowledge of Microsoft Dynamics systems desirable but not essential.
Benefits
Successful candidates will receive comprehensive training on our services, products and systems.
Our Differences make our Performance
Legal
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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