We are looking for a practical, organised and proactive Business Support (Technology and Workplace) Officer to provide essential facilities, workplace and business support across Outward. The role sits within Business Support and Digital Technology, but it is not a specialist IT post. We are looking for someone with strong facilities, office support and coordination experience who is also confident using everyday technology and supporting colleagues with basic equipment and system queries.
A large part of the role will involve keeping core workplace processes running smoothly, especially confidential waste, shredding and records archiving, Amazon Business account administration, the main office telephone system, mobile phone administration, supplies, post and deliveries, and accurate record keeping. As this is a standalone officer role, the postholder must be able to work independently, use initiative, prioritise competing requests and follow issues through to completion.
Facilities, workplace and business support: Coordinating practical office support processes, with particular focus on confidential waste, shredding and records archiving, Amazon Business account administration, the main office telephone system, mobile phones, post, supplies, equipment, supplier queries and facilities liaison.
Technology equipment and basic IT support: Issuing and tracking laptops, mobile phones and other equipment, maintaining accurate asset records, helping colleagues with basic setup and straightforward troubleshooting, and escalating more complex technical issues to IT, which is outsourced to a team outside Outward but within the Trust.
This role would suit someone with hands-on facilities, workplace or business support experience who enjoys taking ownership of practical tasks, keeping records accurate, dealing with suppliers and service providers, and using initiative to resolve day-to-day office and equipment issues.