Muller’s Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform.
Key Responsibilities:
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Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations.
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Develop, customize, and maintain ServiceNow applications, workflows, and integrations.
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Analyze and remediate issues arising from platform upgrades, migrations, or new implementations.
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Design, execute, and support functional, integration, regression, and user acceptance testing (UAT).
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Identify, troubleshoot, and resolve application defects and performance issues.
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Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions.
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Develop and maintain test plans, test cases, and test scripts.
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Support ServiceNow upgrade testing and ensure compatibility with new releases.
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Perform root cause analysis and implement corrective actions for recurring issues.
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Ensure adherence to ServiceNow development best practices and governance standards.
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Prepare technical documentation and provide knowledge transfer to support teams.
Requirements
Required Qualifications:
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Bachelor’s degree in Computer Science, Information Technology, or a related field.
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4+ years of hands-on experience in ServiceNow development and administration.
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Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer.
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Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform.
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Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing.
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Experience with ServiceNow upgrades and release testing.
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Knowledge of JavaScript, REST/SOAP APIs, and integration technologies.
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Familiarity with Agile/Scrum methodologies.
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Strong analytical and problem-solving skills.
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Excellent communication and collaboration skills.
Preferred Qualifications:
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ServiceNow Certified System Administrator (CSA).
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ServiceNow Certified Application Developer (CAD).
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Experience with ITSM, ITOM, HRSD, or CSM modules.
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Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow.
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Previous experience in large-scale ServiceNow implementation or transformation projects.